It is mandatory as per the government regulations to produce a pan card for jewellery purchases made on Rs. 2,00,000/- and above. Thereby, customers are requested to mail the copy of the PAN CARD to us on email@example.com with Order no. as subject line.
Returns – exchanges or refunds and buy-back are acceptable only within the days stated in our respective policies.
For all returns- exchanges and refunds – products should be accompanied with original product certificate as well as the original/ copy invoice.
Items showing signs of wear or damage, in any manner will not be accepted for an exchange or refund. However, it can be taken back under buy-back policy.
Returned merchandise will be reviewed by the Quality Assurance Department.
Notandas and Sons reserves the right to change the exchange/ refund amount based on quality inspection.
Refunds will be processed within 7-10 working days on receipt of the merchandise in the same bank account from which transaction was made.
All refunds are subject to the GST at the applicable rate. The prevailing rate is 3 %
Should a purchase be made using a gift card, discount or promo code, or under any promotion offered by Notandas and Sons, the refund payable will be reduced to be equivalent to that stated in the invoice.
All international orders are not eligible for Returns. (Shipment made from India to Abroad)
Refund is not applicable on orders that have been exchanged earlier under the exchange policy. It will be considered as buy-back.