Return/Exchange Policy


If you are not entirely satisfied with your online purchases, or for any reason it does not meet your expectations, you can return the merchandise for an exchange or full refund*.

Return has to be initiated within 3days of Delivery

Notandas and Sons does not accept any Returns/Exchange/Refund on Customized Jewellery, Personalized jewellery, Gold coins. 

*For a refund or an exchange, the product needs to be returned within 7 days of receipt. Returns beyond 7 days will not be accepted and will be returned to the sender, or will be considered as buy-back. 

The returned product(s) must be unworn, with no sign of damage and in the original packaging with the original attachments like bill, certificate etc. We reserve the right to return any damaged or worn items back to the sender.

Notandas and Sons shall have ultimate authority to determine whether the returned product suffers from any defect/damage or has it been previously worn by the customer and the decision of Notandas and Sons shall be final and binding on both the parties.

How to return merchandise for exchange/refund?

Please email us at notandas@notandas.com

In the event of making a return, place the unused merchandise in the original Notandas and Sons packaging accompanied with the invoice, certificate and seal it.

Enclose the return form with the package.

Items showing any sign of wear or that have been altered or tampered with (by anyone/ entity besides Notandas and Sons) or damaged in any manner will not be accepted for refund but can be taken as buy-back. 

All return shipping and handling costs shall be payable by the customer, on actuals.

Once the return is confirmed and approved by Notandas and Sons, your refund amount/exchanged item shall be processed at the earliest.

Return Shipping Address: Notandas Jewellers, 6 Mangal Darshan, Waterfield Road, Bandra (W), Mumbai - 400050

EXCHANGE / BUY BACK POLICY

Products bought from other than Notandas and Sons Stores/Website (www.thecaratjewellery.com) will not be eligible for exchange/Buy Back 

In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange/buy back amount.

Zero exchange/buy back value for Color stones, Making Charges and taxes.

All return shipping and handling costs shall be payable by the customer, on actuals.

  Buy Back Against Goods Buy Back Against Money Back
Diamond And Gemstone Jewellery 90 % of the Value of Gold and diamonds 80% of the gold and diamond Value